Talk to the people who build the apps
Question about an app, a license, or a macOS update? You'll reach the developers who build the apps — not a script, not a queue you get lost in.
Email support
The fastest way to reach us. Tell us your macOS version and which app you're using, and we'll get you sorted.
Licensing, refunds and bug reports all welcome.
Live chat
Not sure an app does what you need? Chat with us during business hours and get a real answer — fast.
Outside those hours? Email is answered next business day.
You reach the makers, not a call center
Every message goes to the same small team that writes and tests the apps. So you get answers that understand the app you're asking about — and bug reports that reach the person who can fix them.
A small, remote-first studio
We're a distributed team with two hubs. For anything support-related, one email reaches all of us at once.
Berlin, Germany
MacXTools GmbHTorstraße 140
10119 Berlin, Germany
Austin, USA
MacXTools LLCCongress Ave, Suite 210
Austin, TX 78701, USA
Quick answers
An app says it's from an unidentified developer — is that normal?
It shouldn't. Every MacXTools app is notarized by Apple. If you see that warning, you probably have a copy from somewhere other than us. Download again from macxtools.com and it'll open cleanly.
Do your apps run on my Mac?
If you're on macOS 12 (Monterey) or later, yes — Apple Silicon or Intel. Every app ships as a universal binary, so there's nothing to translate on an M-series Mac.
I bought a license and need to move it to a new Mac.
Your license isn't tied to one machine. Install the app on the new Mac, enter the same key, and you're set. Lost the key? Email us and we'll resend it.
How do refunds work?
Every paid app has a 30-day refund, no questions asked. Email support@macxtools.com with your order details and we'll sort it. See the refund policy for the specifics.
Still deciding? Just try an app
Every app is free to download and try. If it's not for you, nothing's lost — and we're an email away either way.
Most replies within one business day